Card Terms Of Use

Overview

Vepay provides virtual payment cards that enable eligible users to make online purchases and other supported transactions.

Note: Vepay is a financial technology company and is not a bank. Virtual cards are issued by licensed financial institution and card network partners (such as Visa or Mastercard), subject to their applicable rules and requirements.

Card Eligibility & Verification

To request or use a Vepay Card, you must:

• • Maintain an active and fully verified Vepay account.
• • Successfully complete all required identity verification (KYC) procedures.
• • Provide accurate, complete, and up-to-date information.
• • Comply with all applicable laws and these Terms.

We reserve the right to decline card issuance or limit card functionality based on regional availability, regulatory requirements, or internal risk assessments.

Fees, Limits, And Restrictions

Acceptable Use

Your Vepay Card must only be used for lawful purposes and in accordance with these Terms. You must not use your card to:

• • Engage in fraudulent, deceptive, or illegal activities.
• • Conduct money laundering, terrorist financing, or other financial crimes.
• • Purchase or pay for goods or services that are prohibited under applicable laws or card network rules.
• • Circumvent transaction limits, sanctions, or regulatory restrictions.
• • Abuse chargeback procedures or intentionally dispute legitimate transactions.
• • Allow another person to use your card in a manner that violates these Terms.

We reserve the right to decline, suspend, or terminate your card immediately if we reasonably believe it is being used for prohibited activities. You can also cancel or delete your card anytime directly within the Vepay app.

Foreign Exchange (FX) Transactions

If you use your Vepay Card to make a transaction in a currency different from your card's billing currency, the transaction will be converted using the applicable exchange rate determined by our issuing partner or card network. Foreign exchange transactions may also be subject to applicable conversion fees as disclosed in our Fees section. Exchange rates may fluctuate between the time a transaction is authorized and when it is settled.

Merchant Refunds

Refunds for purchases made with your Vepay Card are subject to the merchant's refund policy. Where a refund is approved by the merchant, the funds will be credited back to your card after they have been processed by the merchant and card network.

Refund processing times vary depending on the merchant, issuing partner, and card network, and may take several business days. Vepay cannot expedite or guarantee merchant refund timelines.

Chargebacks & Disputes

• • If you believe a card transaction is unauthorized or incorrect, you should report it to Vepay as soon as possible through our support channels.
• • Chargeback requests are subject to investigation by our issuing partner and the applicable card network.
• • Submission of a dispute or chargeback request does not guarantee that funds will be recovered.
• • Where a chargeback is determined to be invalid, the applicable Chargeback Fee may apply.
• • Providing false or misleading information during a dispute investigation may result in suspension or termination of your Vepay account.

Keeping Your Card Secure

You are responsible for safeguarding your Vepay account and card credentials. Vepay shall not be liable for losses resulting from your failure to protect your account, card information, passwords, PINs, or one-time passwords (OTPs), or from delays in reporting unauthorized use.

• • Never share your password, OTP, PIN, CVV, or card details with anyone, including Vepay employees or support representatives.
• • Immediately freeze your card if you suspect it has been lost, stolen, or compromised.
• • Notify Vepay promptly of any unauthorized or suspicious transactions.

Limitation Of Liability

To the maximum extent permitted by applicable law, Vepay shall not be liable for losses arising from:

• • Merchant disputes or failure to provide goods or services.
• • Delays caused by merchants, card networks, issuing partners, or payment processors.
• • Service interruptions beyond our reasonable control.
• • Your failure to safeguard your account credentials or card information.
• • Transactions authorized using your card or account credentials before you report them as compromised.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

Fee Changes

The fees listed above are current as of the date of these Terms. Vepay may revise fees from time to time in accordance with applicable laws, regulatory requirements, or changes introduced by our issuing partners. Where required, users will be notified of any material fee changes before they take effect.

Regulatory Compliance

Vepay complies with applicable laws, regulations, and card network requirements. You agree to provide any additional information or documentation reasonably requested by Vepay to comply with legal, regulatory, anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, or Know Your Customer (KYC) obligations, failure to provide requested information may result in suspension or termination of your card.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Vepay and its card issuing partner, unless otherwise required by applicable law. Any disputes arising under these Terms shall be resolved in accordance with the applicable laws and regulatory requirements governing the services provided.

Contact Us

If you have any questions about these Card Terms of Use or require assistance with your Vepay Card, please contact us through any of the following channels:

Support requests relating to unauthorized transactions or compromised cards should be reported immediately.