Privacy Policy

Last updated: May 20th, 2025

Notice

This privacy policy explains how personal information is collected, used, stored and disclosed by Vepay, ('Vepay,' 'we,' 'us,' and 'our').

The provisions contained in this Privacy Policy supersede all previous notices and statements regarding our privacy practices with respect to our services.

Overview

We at Vepay ('Vepay' or 'we') respect your privacy and are committed to protecting it through our compliance with this privacy policy (the 'Policy'). This policy describes:


  • i. THE TYPES OF INFORMATION WE MAY COLLECT OR THAT YOU MAY PROVIDE WHEN YOU DOWNLOAD, REGISTER WITH OR USE THE VEPAY APPLICATION DOWNLOADABLE TO YOUR MOBILE DEVICE (the 'App').
  • ii. OUR PRACTICES FOR COLLECTING, USING, MAINTAINING, PROTECTING AND DISCLOSING THAT INFORMATION.

This Policy applies only to information we collect on the App and in email, text and other electronic communications sent through or in connection with the App. This policy DOES NOT apply to information that:


  • i. We collect offline or on any other Vepay apps or websites including websites you may access through the App,
  • ii. You provide to or is collected by any third party (see Third-Party Information Collection).

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with or use the App. By downloading , registering with or using the App, you agree to this Policy. This Policy may change from time to time (see Changes to This Policy). Your continued use of the App after we revise this Policy means you accept those changes, so please check this Policy periodically for updates.

Information We Collect and How We Collect It

We collect information from and about users of the App directly from you when you provide information to us and automatically when you use the App.

Information You Provide to Us

When you download, register with or use the App, we may ask you to provide information:


  • i. By which you may be personally identified, such as your name, address, email, telephone number, bank verification number, birth date, financial information or any combination of information that could be used to identify you ('personal information')
  • ii. That is about you but individually does not identify you, such as: information you provide by filling in forms on the App. This includes information provided at the time of registering to use the App. We may also ask you for information when you report a problem with the App.
  • iii. Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.
  • iv. Your responses to surveys or questions that we might ask you to complete details of transactions you carry out through the App.
  • v. Details of transactions you carry out through the App.

2.2 Alerts, Notifications and Service Communications

By creating a User Account, you automatically sign up for various types of alerts via email and mobile notification. When logged in, you may customize, modify and in some cases deactivate alerts by adjusting the settings accordingly. We never include your password in these communications, but we may include your name, or email address and information about your Account if you are a Client. Anyone with access to your email or mobile device will be able to view these alerts. You may unsubscribe from marketing oriented emails at any time.

Automatic Information Collection

When you download, register with or use the App, it may use technology to automatically collect:

i. Usage Details

When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the App.

ii. Device Information

We may collect information about your mobile device and an internet connection, including the device's unique identifies, IP address, operating system, browser type, mobile network information and the device's telephone number.

iii. Stored Information and Files

The App may also access metadata and other information associated with other files stored on your device. This may include, for example, device logs or device usage metadata information.

iv. Location Information

The App collects coarse real-time information about the location of your device and its IP address while the App is in use. The App will collect and store a user's location info through several different analytics tools. Rise may require and collect non-identifying information/data, including but not limited to location, device type, and audio/video information/data from our users. We may disclose this information/data to third parties for the sole purpose of user verification and adherence to applicable local laws and regulations. Generally, the location information we collect is to provide more relevant data to the user and to generally enhance our understanding of our user base.

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